Updated 03/18/2020 at 1:17 PM
Dear Luxe Dental Family,
In light of the evolving COVID-19 pandemic and strong suggestions by public health officials, we have made the difficult decision to temporarily omit all elective procedures, from March 18th to April 6th. We do not make this decision lightly, however our top priority is the health and well-being of our patients, families, staff and community.
If you have an appointment scheduled with us during this time, our office will be in touch to help reschedule your appointment.
In the case of emergency situations, Dr. Michelle will be on call. If you need emergency dental care, please call our office 512-501-2385 as you normally would as we have our lines forwarded. A dental emergency includes pain, swelling, and fractured teeth.
We will continue to monitor the situation as it evolves and follow the guidance from the county, state and the CDC. For now, we are following the 3 week closure recommendation and plan to return to our normal business hours April 13th. We will continue to keep you updated if anything changes.
Again, please understand that we are making this decision with the health and well-being of our patients, our families, our team and our community in mind.
We thank you for your patience during this challenging time and wish all of you continued health.
Please feel free to reach out to me personally with any questions or concerns: email@example.com
Dr. Michelle Hedgecock
Posted: March 16, 2020 at 8:00 AM
Dear Luxe Dental Family,
Your health and well-being continue to be our top priority and we have been and will continue to follow the current CDC and ADA guidelines to ensure our office exceeds the standards set forth by these organizations. Education is power and we are grateful that we have reputable resources available to us to ensure that our team and patients remain healthy.
We will continue to operate business as usual until further notice. We want to inform you of the additional precautions we are taking to ensure the safety of our team and our patients.
** Any and all patients who are exhibiting cold or flu like symptoms; cough, runny nose, shortness of breath or fever will be rescheduled as an extra precaution. We will not reappoint them any sooner than 4 weeks. If you are experiencing any of these symptoms, please call us PRIOR to your appointment to reschedule.
** If you have returned from travel in another country, Washington, New York, California or from a cruise, please call our office PRIOR to your appointment. Dr. Hedgecock will determine if it will be best to postpone your dental visit depending on your origin of travel.
** You will be asked about current symptoms upon checking in at reception. Your temperature will be taken when you are brought back to the treatment room. If your temperature is above 99.0 you will be asked to reschedule.
** You will also be asked to do a pre-treatment rinse with Peroxyl for 30 seconds prior to our clinical team beginning the prescribed treatment in order to reduce the number of microorganisms that a patient might release in the form of aerosols.
** Our clinical team continues to operate and follow OSHA universal precaution standards. This means we ALWAYS treat every patient as if they already have a communicable disease. We follow strict infection control guidelines and have ensured that we have a sufficient supply of all personal protective equipment to include masks, gloves and appropriate barriers.
** Our reception room, patient restroom, and check out area will be disinfected after every encounter. Because it is our standard to focus on one patient at a time, we can ensure that minimal traffic will be going through our facility on a daily basis. We ask that you do not bring any guests to your appointments so that we may adhere to the recommendation of “social distancing”.
** We will be operating Medical Grade Filtration Air Purifiers at all times in order to keep our circulating air as clean as possible.
** When you visit our office, we will eliminate all hand-to-hand contact.
Thankfully our entire team and their families have remained healthy, and we understand that should one of us develop signs and symptoms of illness we will not be allowed to report to work. Our commitment to you is that should we perceive even a slight health risk that could adversely impact our team or our patients we will contact you immediately.
Luxe Dental Austin wants to set a precedent of staying calm in the midst of the storm and the continue to provide excellent care to our patient family. Please feel free to email us with any questions at firstname.lastname@example.org.
Michelle Hedgecock, DDS
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